What did attendees say about last year’s event?
Building on the success of last year’s inaugural event, the HomeViews Resident Choice Awards are returning in 2025 to recognise the best in the Build to Rent sector.
Unique to our awards, there are no entry forms, judging panels, or sponsorship requirements. Instead, winners are awarded based on verified resident reviews from HomeViews, ensuring that our awards truly reflect the satisfaction and experiences of residents.
Join us as we continue to highlight the achievements of those who set the highest standards in residential living.
Awards | Pro Forum | Industry Showcase | Food & Drink Included
Event Agenda
12:00 | Doors open for registration, networking and lunch.
13:30 | Pro Forum panel sessions X3
16:30 | Awards ceremony
18:00 | Cocktails and celebratory drinks
Pro Forum Topics
Following the popularity of the Pro Forum panel sessions at the 2024 Resident Choice Awards, we’ve made sessions more accessible for 2025. Three sessions will run in a conference-style format, with each covering a key factor in the success of residential communities: building, people and technology.
The Building
We will explore how building design, placemaking, interiors, facilities and other elements of the built environment impact resident satisfaction, and what the highest-rated buildings can teach us.
The People
Management and community are consistently cited by residents as crucial to the success of top-rated schemes on HomeViews. We look at how best to recruit, train, motivate and manage the people at the heart of our residential communities.
The Technology
As Build to Rent matures and diversifies, how is technology supporting this expansion with cost- and time-saving features that allow operators to focus on what matters most to their residents?
Top Rated Rental-Only Community:
Scotland
Criteria
- Development is Pure BTR, excluding SFH & Co-living
- 25 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated Rental-Only Community:
North-West
Criteria
- Development is Pure BTR, excluding SFH & Co-living
- 25 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated Rental-Only Community:
North-East
Criteria
- Development is Pure BTR, excluding SFH & Co-living
- 25 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated
Rental-Only
Community:
Midlands
Criteria
- Development is Pure BTR, excluding SFH & Co-living
- 25 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated Rental-Only Community:
Wales & South-West of England
Criteria
- Development is Pure BTR, excluding SFH & Co-living
- 25 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated
Rental-Only
Community:
South-East of England
Criteria
- Development is Pure BTR, excluding SFH & Co-living
- 25 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated
Rental-Only
Community:
London
Criteria
- Development is Pure BTR, excluding SFH & Co-living
- 25 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated
Boutique Rental
Community – UK:
Up to 100 units
Criteria
- Development is Pure BTR, excluding SFH & Co-living
- 100 units or less
- 10 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated
Small Rental
Community – UK:
<300 units
Criteria
- Development is Pure BTR, excluding SFH & Co-living
- Less than 300 units
- 25 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated
Large Rental
Community – UK:
300+ units
Criteria
- Development is Pure BTR, excluding SFH & Co-living
- Greater than or equal to 300 units
- 25 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Resident
Team of the
Year
Criteria
- All development types including Pure BTR, SFH & Co-living
- 25 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Resident Team Member of the Year
Criteria
- Team member will be selected from Top 10 ranking developments based on frequency of positive mentions in the reviews compared to number of reviews submitted in the year
- Minimum of 25 reviews for the development
Top Rated Large Build to Rent Operator
Criteria
- Operator has a minimum of 3 Pure BTR developments
- Greater than or equal to 3000 units
- 50 verified reviews between 1st January 2024 – 31st December 2024
- Operator needs at least 1 review from all live and occupied schemes
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated Small Build to Rent Operator
Criteria
- Operator has a minimum of 3 Pure BTR developments
- Less than 3000 units
- 50 verified reviews between 1st January 2024 – 31st December 2024
- Operator needs at least 1 review from all live and occupied schemes
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated Single Family Housing Operator
Criteria
- Operator has a minimum of 2 SFH developments
- 20 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated Single Family Housing Community
Criteria
- Development is SFH
- 10 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated
Co-Living Community
Criteria
- Development is Co-living
- 10 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated UK
Build to Sell Developer
Top Rated Build to Sell Developer for Customer Service
Top Rated Build to Sell Developer for Build Quality
Top Rated Build to Sell Developer for First Time Buyers
hereSAY Award
Best Build to Rent
Operator:
Lead to Lease Journey
Criteria
-
This award recognises the operator that excels across in the leasing experience. It highlights the operator’s ability to create a seamless and effective process, offering an exceptional experience for prospective tenants at every touchpoint
-
Your scheme must be mystery shopped by hereSAY three times before the end of November 2024. You can ensure this happens by emailing nick@sayproperty.co.uk. The entry process allows you to select which of your schemes you’d like to include
hereSAY Award
Best Build to Rent Community:
Lead to Lease Journey
Criteria
-
This award celebrates the top-performing Build to Rent scheme that demonstrates excellence in the leasing process. From the first enquiry to the on-site viewing, this award honours schemes that deliver outstanding service, quality, and experience for potential residents
-
Your scheme must be mystery shopped by hereSAY three times before the end of November 2024. You can ensure this happens by emailing nick@sayproperty.co.uk. The entry process allows you to select which of your schemes you’d like to include
hereSAY Award
Best Build to Rent Team Member:
Lead to Lease Journey
Criteria
-
This award shines a spotlight on the leasing staff member who goes above and beyond in delivering an exceptional customer experience. It recognises individuals who demonstrate outstanding knowledge, professionalism, and dedication and are excellent ambassadors for their schemes
-
Your scheme must be mystery shopped by hereSAY three times before the end of November 2024. You can ensure this happens by emailing nick@sayproperty.co.uk. The entry process allows you to select which of your schemes you’d like to include
-
Only those who register by the deadline will be eligible for the Best Leasing Staff Member award due to GDPR regulations. While we also visit schemes as part of our annual research, these visits are not guaranteed to include your best schemes, and reports will not be provided without registration and payment
SPONSORS
HEADLINE PARTNER
ADDITIONAL AWARDS PARTNER
WELLBEING PARTNER
Sponsoring the 2025 awards
Get in touch to find out about sponsorship opportunities for the 2025 Resident Choice Awards.
Join us at the 2025 awards!
Awards | Pro Forum | Industry Showcase | Food & Drink Included
We believe the best information about a residential development comes from the people living there. Owners and tenants have a lot of useful information to share with their prospective neighbours, not just on the property itself and its locality, but also on the development and building management.
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