Resident Choice Awards 2025

13th February 2025 | The Vox, Birmingham | 12:00pm - 8:00pm
Buy tickets

Resident Choice Awards 2025

13th February 2025 | The Vox, Birmingham | 12:00pm - 8:00pm
Buy tickets

What did attendees say about last year’s event?

Building on the success of last year’s inaugural event, the HomeViews Resident Choice Awards are returning in 2025 to recognise the best in the Build to Rent sector.

Unique to our awards, there are no entry forms, judging panels, or sponsorship requirements. Instead, winners are awarded based on verified resident reviews from HomeViews, ensuring that our awards truly reflect the satisfaction and experiences of residents.

Join us as we continue to highlight the achievements of those who set the highest standards in residential living.

Event Agenda

12:00 | Doors open for registration, networking and lunch.

13:30 | Pro Forum panel sessions X3

16:30 | Awards ceremony 

18:00 | Cocktails and celebratory drinks 

Pro Forum Topics

Following the popularity of the Pro Forum panel sessions at the 2024 Resident Choice Awards, we’ve made sessions more accessible for 2025. Three sessions will run in a conference-style format, with each covering a key factor in the success of residential communities: building, people and technology.

The Building

We will explore how building design, placemaking, interiors, facilities and other elements of the built environment impact resident satisfaction, and what the highest-rated buildings can teach us.

The People

Management and community are consistently cited by residents as crucial to the success of top-rated schemes on HomeViews. We look at how best to recruit, train, motivate and manage the people at the heart of our residential communities.

The Technology

As Build to Rent matures and diversifies, how is technology supporting this expansion with cost- and time-saving features that allow operators to focus on what matters most to their residents?

Meet our special guest: Ed Jackson

A former professional rugby player, Ed turned a life-changing spinal injury in 2017 into a story of resilience and transformation. Defying expectations, he learned to walk again and has since scaled peaks in the Alps and the Himalayas.

His journey is captured in the Sunday Times bestseller Lucky and the feature film The Mountain Within Me.

Ed’s charity, Millimetres 2 Mountains (M2M), will be our Charity Partner for the event. M2M helps individuals overcome trauma and find new strength in life’s challenges.

Ed brings his unique energy and inspiring story to join us through the event.

Resident Choice Awards 2025

Top Rated Rental-Only Community:
Scotland

Criteria
  • Development is Pure BTR, excluding SFH & Co-living
  • 25 verified reviews between 1st January 2024 – 31st December 2024
  • Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied

Top Rated Rental-Only Community:
North-West

Criteria
  • Development is Pure BTR, excluding SFH & Co-living
  • 25 verified reviews between 1st January 2024 – 31st December 2024
  • Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied

Top Rated Rental-Only Community:
North-East

Criteria
  • Development is Pure BTR, excluding SFH & Co-living
  • 25 verified reviews between 1st January 2024 – 31st December 2024
  • Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied

Top Rated
Rental-
Only
Community:
Midlands

Criteria
  • Development is Pure BTR, excluding SFH & Co-living
  • 25 verified reviews between 1st January 2024 – 31st December 2024
  • Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied

Top Rated Rental-Only Community:
Wales & South-West of England

Criteria
  • Development is Pure BTR, excluding SFH & Co-living
  • 25 verified reviews between 1st January 2024 – 31st December 2024
  • Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied

Top Rated
Rental-
Only
Community:
South-East of England

Criteria
  • Development is Pure BTR, excluding SFH & Co-living
  • 25 verified reviews between 1st January 2024 – 31st December 2024
  • Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied

Top Rated
Rental-Only
Community:
London

Criteria
  • Development is Pure BTR, excluding SFH & Co-living
  • 25 verified reviews between 1st January 2024 – 31st December 2024
  • Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied

Top Rated
Boutique Rental
Community – UK:
Up to 100 units

Criteria
  • Development is Pure BTR, excluding SFH & Co-living
  • 100 units or less
  • 10 verified reviews between 1st January 2024 – 31st December 2024
  • Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied

Top Rated
Small Rental
Community – UK:
101 – 300 units

Criteria
  • Development is Pure BTR, excluding SFH & Co-living
  • Less than 300 units
  • 25 verified reviews between 1st January 2024 – 31st December 2024
  • Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied

Top Rated
Large Rental
Community – UK:
301+ units

Criteria
  • Development is Pure BTR, excluding SFH & Co-living
  • Greater than or equal to 300 units
  • 25 verified reviews between 1st January 2024 – 31st December 2024
  • Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied

Resident
Team of the
Year

Criteria
  • All development types including Pure BTR, SFH & Co-living
  • 25 verified reviews between 1st January 2024 – 31st December 2024
  • Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied

Resident Team
Member of the
Year

Criteria
  • Team member will be selected from Top 10 ranking developments based on frequency of positive mentions in the reviews compared to number of reviews submitted in the year

Top Rated Large Build to Rent Operator

Criteria
  • Operator has a minimum of 3 Pure BTR developments
  • Greater than or equal to 3000 units
  • 50 verified reviews between 1st January 2024 – 31st December 2024
  • Operator needs at least 1 review from all live and occupied schemes
  • Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied

Top Rated Small Build to
Rent Operator

Criteria
  • Operator has a minimum of 3 Pure BTR developments
  • Less than 3000 units
  • 50 verified reviews between 1st January 2024 – 31st December 2024
  • Operator needs at least 1 review from all live and occupied schemes
  • Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied

Top Rated Single Family Housing Operator

Criteria
  • Operator has a minimum of 2 SFH developments
  • 20 verified reviews between 1st January 2024 – 31st December 2024
  • Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied

    Top Rated Single Family Housing Community

    Criteria
    • Development is SFH
    • 10 verified reviews between 1st January 2024 – 31st December 2024
    • Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied

      Top Rated
      Co-Living Community

      Criteria
      • Development is Co-living
      • 10 verified reviews between 1st January 2024 – 31st December 2024
      • Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied

          Top Rated UK
          Build to Sell Developer

          Top Rated Build to Sell Developer for Customer Service

          Top Rated Build to Sell Developer for Build Quality

          Top Rated Build to Sell Developer for First Time Buyers

          hereSAY Award
          Best Build to Rent
          Operator:
          Lead to Lease Journey

          Criteria
          • This award recognises the operator that excels across in the leasing experience. It highlights the operator’s ability to create a seamless and effective process, offering an exceptional experience for prospective tenants at every touchpoint

          • Your scheme must be mystery shopped by hereSAY three times before the end of November 2024. You can ensure this happens by emailing nick@sayproperty.co.uk. The entry process allows you to select which of your schemes you’d like to include

          hereSAY Award
          Best Build to Rent Community:
          Lead to Lease Journey

          Criteria
          • This award celebrates the top-performing Build to Rent scheme that demonstrates excellence in the leasing process. From the first enquiry to the on-site viewing, this award honours schemes that deliver outstanding service, quality, and experience for potential residents

          • Your scheme must be mystery shopped by hereSAY three times before the end of November 2024. You can ensure this happens by emailing nick@sayproperty.co.uk. The entry process allows you to select which of your schemes you’d like to include

          hereSAY Award
          Best Build to Rent Team Member:
          Lead to Lease Journey

          Criteria
          • This award shines a spotlight on the leasing staff member who goes above and beyond in delivering an exceptional customer experience. It recognises individuals who demonstrate outstanding knowledge, professionalism, and dedication and are excellent ambassadors for their schemes

          • Your scheme must be mystery shopped by hereSAY three times before the end of November 2024. You can ensure this happens by emailing nick@sayproperty.co.uk. The entry process allows you to select which of your schemes you’d like to include

          • Only those who register by the deadline will be eligible for the Best Leasing Staff Member award due to GDPR regulations. While we also visit schemes as part of our annual research, these visits are not guaranteed to include your best schemes, and reports will not be provided without registration and payment

          SPONSORS

          HEADLINE PARTNER 

          CHARITY PARTNER

          ADDITIONAL AWARDS PARTNER

          WELLBEING PARTNER

          PRO FORUM PARTNER

          Sponsoring the 2025 awards

          Get in touch to find out about sponsorship opportunities for the 2025 Resident Choice Awards.

          Join us at the 2025 awards!

          Awards  |  Pro Forum  |  Industry Showcase  |  Food & Drink Included

          We believe the best information about a residential development comes from the people living there. Owners and tenants have a lot of useful information to share with their prospective neighbours, not just on the property itself and its locality, but also on the development and building management.

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