Congratulations to all the winners, runners-up and everyone in the winning for the 2025 Resident Choice Awards. Below you’ll find the full details of all winners and criteria for each award.
New for 2025: This year, in addition to celebrating our top winners, we also recognised 2nd and 3rd place achievements for key awards, including the Top UK Operator and Community Awards.
Top Rated Rental-Only Community:
Scotland
WINNER
Moda Living
The McEwan, EH3
Criteria
- Development is Pure BTR, excluding SFH & Co-living
- 25 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated Rental-Only Community:
North-West
WINNER
Eda
Eda, M50
Criteria
- Development is Pure BTR, excluding SFH & Co-living
- 25 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated Rental-Only Community:
North-East
WINNER
Moda Living
New York Square, LS2
Criteria
- Development is Pure BTR, excluding SFH & Co-living
- 25 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated
Rental-Only
Community:
Midlands
WINNER
Moda Living
The Mercian, B15
Criteria
- Development is Pure BTR, excluding SFH & Co-living
- 25 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated Rental-Only Community:
South-West of England & Wales
WINNER
Legal & General, urbanbubble
Wood Street House, CF10
Criteria
- Development is Pure BTR, excluding SFH & Co-living
- 25 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated
Rental-Only
Community:
South-East of England
WINNER
Native
The Almere, MK9
Criteria
- Development is Pure BTR, excluding SFH & Co-living
- 25 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated
Rental-Only
Community:
London
WINNER
Related Argent
Author, N1C
Criteria
- Development is Pure BTR, excluding SFH & Co-living
- 25 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated
Boutique Rental
Community – UK:
Up to 100 units
WINNER
The James
The James Liverpool
Criteria
- Development is Pure BTR, excluding SFH & Co-living
- 100 units or less
- 10 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated
Small Rental
Community – UK:
101 – 300 units
WINNER
Eda
Eda, M50
Criteria
- Development is Pure BTR, excluding SFH & Co-living
- 101 – 300 units
- 25 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated
Large Rental
Community – UK:
301+ units
WINNER
Moda Living
The McEwan, EH3
Criteria
- Development is Pure BTR, excluding SFH & Co-living
- Greater than 300 units
- 25 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Resident
Team of the
Year
JOINT WINNERS
Eda
Eda, M50
&
Moda Living
The McEwan, EH3
Criteria
- All development types including Pure BTR, SFH & Co-living
- 25 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on 50/50 Management and Customer Service Ratings calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Resident Team
Member of the
Year
WINNER
James Przylipiak
Moda Living
Angel Gardens
Criteria
- Team member will be selected from Top 10 ranking developments based on frequency of positive mentions in the reviews compared to number of reviews submitted in the year
Top Rated Large Build to Rent Operator
WINNER
Moda Living
Criteria
- Operator has a minimum of 3 Pure BTR developments
- Greater than or equal to 3000 units
- 50 verified reviews between 1st January 2024 – 31st December 2024
- Operator needs at least 1 review from all live and occupied schemes
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated Small Build to
Rent Operator
WINNER
Allsop Letting and Management
Criteria
- Operator has a minimum of 3 Pure BTR developments
- Less than 3000 units
- 50 verified reviews between 1st January 2024 – 31st December 2024
- Operator needs at least 1 review from all live and occupied schemes
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated Single Family Housing Operator
WINNER
Allsop Letting and Management
Criteria
- Operator has a minimum of 2 SFH developments
- 20 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated Single Family Housing Community
WINNER
Allsop Letting and Management
The Pioneers, CV23
Criteria
- Development is SFH
- 10 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Top Rated
Co-Living Community
WINNER
Folk Co-living
The Palm House, HA3
Criteria
- Development is Co-living
- 10 verified reviews between 1st January 2024 – 31st December 2024
- Ranked on Star Rating calculated between 1st January 2024 – 31st December 2024, with no decay algorithm applied
Most Improved Rental-Only Community in the UK
(2023 vs. 2024)
WINNER
Way of Life
The Kell, ME4
Criteria
- Minimum of 25 verified reviews between 1st January – 31st December 2023
- Minimum of 25 verified reviews between 1st January 2024 – 31st December 2024
hereSAY Award
Best Build to Rent
Operator:
Lead to Lease Journey
WINNER
Homes by PIC
Criteria
-
This award recognises the operator that excels across in the leasing experience. It highlights the operator’s ability to create a seamless and effective process, offering an exceptional experience for prospective tenants at every touchpoint
-
Your scheme must be mystery shopped by hereSAY three times before the end of November 2024. You can ensure this happens by emailing nick@sayproperty.co.uk. The entry process allows you to select which of your schemes you’d like to include
hereSAY Award
Best Build to Rent Community:
Lead to Lease Journey
WINNER
Greystar
Brickfield Square
Criteria
-
This award celebrates the top-performing Build to Rent scheme that demonstrates excellence in the leasing process. From the first enquiry to the on-site viewing, this award honours schemes that deliver outstanding service, quality, and experience for potential residents
-
Your scheme must be mystery shopped by hereSAY three times before the end of November 2024. You can ensure this happens by emailing nick@sayproperty.co.uk. The entry process allows you to select which of your schemes you’d like to include
hereSAY Award
Best Build to Rent Team Member:
Lead to Lease Journey
WINNER
Jemma Adens
Dandara Living
Criteria
-
This award shines a spotlight on the leasing staff member who goes above and beyond in delivering an exceptional customer experience. It recognises individuals who demonstrate outstanding knowledge, professionalism, and dedication and are excellent ambassadors for their schemes
-
Your scheme must be mystery shopped by hereSAY three times before the end of November 2024. You can ensure this happens by emailing nick@sayproperty.co.uk. The entry process allows you to select which of your schemes you’d like to include
-
Only those who register by the deadline will be eligible for the Best Leasing Staff Member award due to GDPR regulations. While we also visit schemes as part of our annual research, these visits are not guaranteed to include your best schemes, and reports will not be provided without registration and payment
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We believe the best information about a residential development comes from the people living there. Owners and tenants have a lot of useful information to share with their prospective neighbours, not just on the property itself and its locality, but also on the development and building management.
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