How to set your review notification preferences

At HomeViews, we recommend responding to all reviews as it shows you care about your residents and their feedback. Some companies opt to have one person responding to all reviews so there is a consistent tone of voice. Others have a member of the team responding to positive reviews, and another team member or manager responding to negative reviews.

Some industries believe in responding to negative reviews only

In either case, at HomeViews you can manage who responds to which type of review. Under the ‘Users’ tab in the partner portal, you can ‘Set Permissions’ on an individual user in your company and see what they currently have access to. Click the arrow next to a development to drop down all permissions.

Most users are set to receive all review notifications, but if you’d only like to see the 4-5 star reviews (typically positive) or the 1-3 star reviews (typically negative) all you need to do is tick the appropriate box.

You may want the 1-3 star reviews to go to your customer service team or communications team to respond appropriately. A senior manager might want to receive these notifications so they are aware of any issues immediately.

Need help responding to reviews? Check out our helpful guide on how to respond to positive reviews or negative reviews.

Don’t have permission to see all user permissions in your company? Get in touch with your HomeViews account manager and we can set these preferences for you.

HomeViews is the only independent review platform for residential developments in the UK. Prospective buyers and tenants use it to make an informed decision on where to live based on insights from carefully verified resident reviews. Part of Rightmove since February 2024, we’re working with developers, house builders, operators, housing associations and the Government to give residents a voice, recognise high performers and to help improve standards across the industry.

We believe the best information about a residential development comes from the people living there. Owners and tenants have a lot of useful information to share with their prospective neighbours, not just on the property itself and its locality, but also on the development and building management.