While it’s relatively easy to provide trendy amenities, great designs, and flashy décor, what really attracts residents to a building, and keeps them there year after year, is creating a sense of community and belonging.

Residents who are engaged with their local community are often happier than those who are not, so connecting neighbours to one another and allowing them to form meaningful relationships with their local community has now become a necessity.

We heard first hand from building and operations managers, Nadya Dunn and Louise Benatmane-Kehoe are creating a sense of community, that ensures glowing reviews and that residents renewals are the norm.

The HomeViews and Spike Global’s joint webinar discussed:

• Insights from HomeViews’ recent Build to Rent Report and Spike’s data around resident engagement
• The role of amenities and technology in enhancing resident satisfaction
• Best practices from leading operators on building connections that lead to higher resident satisfaction levels and wellbeing.

Jointly hosted by

Starting her career at GSK and moving on to join a successful luxury skincare start-up, Hannah moved into the property industry four years ago when she co-founded the UK’s only residential review platform, HomeViews.

Hannah helped to take HomeViews – dubbed the ‘Tripadvisor for property’ – from concept to start-up platform, now with almost two million annual visitors to the site.

Hannah has quickly become an expert in the Build to Rent sector, sharing the importance of improving the customer experience by using the verified resident review data that only HomeViews can provide.

Jonny is Marketing Director at Spike Global – the leading resident engagement and property management software provider. When he’s not at work, you can find him exploring the Jurassic coast or out on the water.