Resident Choice Awards 2026

12th February 2026 | The Vox, Birmingham | 12:00pm - 8:00pm

Resident Choice Awards 2026

12th February 2026 | The Vox, Birmingham | 12:00pm - 8:00pm

The Resident Choice Awards will return on 12th February 2026, following last year’s format: 12–8pm at The Vox, Birmingham.

Event Agenda

12:00 | Doors opened for registration, networking and lunch

14:00 | Panel sessions X2

16:30 | Awards ceremony

18:00 | Celebratory drinks reception

Panel Session Topics

Panel 1: How AI Will Shape Our Industry in 2026

Explore the transformative potential of AI in property and placemaking, hosted by one of the UK’s leading data experts. Hear insights on how AI is already reshaping decision-making, customer experience, and operational efficiency – and what’s coming next.

Panel 2: People Behind the Places

Hear directly from the people managing some of the UK’s highest-rated neighbourhoods. This session brings together community managers and operators to share what it really takes to deliver exceptional resident experiences.

What do attendees say?

100% of 2025 attendee survey respondents

would attend future events

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Gallery Highlights

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We believe the best information about a residential development comes from the people living there. Owners and tenants have a lot of useful information to share with their prospective neighbours, not just on the property itself and its locality, but also on the development and building management.

Does it matter how recent reviews are?

We often encourage Partners to regularly collect reviews. This keeps them in the running for our annual Resident Choice Awards, but it’s also something that consumers value.

Research by Power Reviews found that 64% of consumers said they were more likely to buy a product with fewer, more recent reviews than if it had a higher volume of reviews published three or more months ago.

44% of consumers in that same study wanted to ideally be able to find reviews written within the past month. And 62% would not purchase a product if the only reviews available were published a year or more ago.

How many reviews do you need?

Brightlocal data is again the best place to turn to understand the broad spread of opinions shown by consumers. In 2025, 14% of consumers wanted to see 100+ reviews in order to trust a company’s average star rating. However, the majority of consumers said that 20-49 reviews was enough for them to trust an average rating (33%), while 22% said that 50-99 reviews were enough.

How much should you engage with reviews?

Consumers are more consistent on how much they want to see companies responding to reviews. 89% were likely to use a business that repsonded to all reviews, whether positive or negative. Far fewer (55%) were likely to use a business that only responded to negative reviews.

As we stated above, responding to positive and negative reviews clearly demonstrates to prospective residents that you care.