Resident Email Tool - HomeViews Business Hub

Introducing: Resident Email Tool

Take control of collecting reviews throughout your resident’s journey with the HomeViews Resident Email tool.

Introducing: Resident Email Tool

Take control of collecting reviews throughout your resident’s journey with the HomeViews Resident Email tool.

Increase confidence and interest among prospective residents by getting more reviews from your residents.

The new HomeViews Resident Email Tool lets you easily collect reviews during every step of a resident’s journey.

Invite residents to leave a review in three simple steps:

Choose the email template you want to send

Select the development you want to target

Upload a list of residents you wish to email

Email templates are available to help you target residents based on their status: New, Current or Exit.

Watch the video below for a quick summary of how this exciting new feature works:

The Resident Email Tool is available to our free accounts. Sign up now to begin using it right away to get more reviews.

Increase confidence and interest among prospective residents by getting more reviews from your residents.

The new HomeViews Resident Email Tool lets you easily collect reviews during every step of a resident’s journey.

Invite residents to leave a review in three simple steps:

Choose the email template you want to send

Select the development you want to target

Upload a list of residents you wish to email

Email templates are available to help you target residents based on their status: New, Current or Exit.

Watch the video below for a quick summary of how this exciting new feature works:

We believe the best information about a residential development comes from the people living there. Owners and tenants have a lot of useful information to share with their prospective neighbours, not just on the property itself and its locality, but also on the development and building management.

Does it matter how recent reviews are?

We often encourage Partners to regularly collect reviews. This keeps them in the running for our annual Resident Choice Awards, but it’s also something that consumers value.

Research by Power Reviews found that 64% of consumers said they were more likely to buy a product with fewer, more recent reviews than if it had a higher volume of reviews published three or more months ago.

44% of consumers in that same study wanted to ideally be able to find reviews written within the past month. And 62% would not purchase a product if the only reviews available were published a year or more ago.

How many reviews do you need?

Brightlocal data is again the best place to turn to understand the broad spread of opinions shown by consumers. In 2025, 14% of consumers wanted to see 100+ reviews in order to trust a company’s average star rating. However, the majority of consumers said that 20-49 reviews was enough for them to trust an average rating (33%), while 22% said that 50-99 reviews were enough.

How much should you engage with reviews?

Consumers are more consistent on how much they want to see companies responding to reviews. 89% were likely to use a business that repsonded to all reviews, whether positive or negative. Far fewer (55%) were likely to use a business that only responded to negative reviews.

As we stated above, responding to positive and negative reviews clearly demonstrates to prospective residents that you care.